Service Request Form

Pronto Service Request Form is a complete solution for dispatching, managing, and reporting on service requests with field workers using BlackBerry or Windows Mobile devices.

New work orders can be dispatched over-the-air to field service technicians who can complete and return them to the main office. With GPS-enabled devices, dispatchers can view the location of field technicians and assign the right person to the right job.

Key Features

• Fast and flexible customization of forms and back-office application integration to meet business needs, IT requirements and budget
• Dispatchers can push new service requests directly to field workers
• Service requests can include priority, scheduled time, address, service order acknowledgement
• GPS-based devices can be located on a map on demand, sent driving directions, and forms can be time/location stamped in the field
• Signature capture, card-swipe and bar-code scanning for in-field authorizations
• Support for routing to multiple participants and approvals
• Online and offline completion of work orders
• Data validation and multimedia support (add photos, sketches in forms) 

Data Access

• Access data and reporting anywhere from secure web site
• Export to Excel, SQL, SharePoint
• Print through HTML
• Export XML, CSV for use in other applications such as DataBasics
• Simple and complex notifications: email, fax, SMS 

Package includes:

• For Mobile device: Service Request Form & 10 free changes
• Web viewer: View, Edit, Search/Sort, Delete/Archive, click to save to CSV/Excel or Print
• Optional Integration to: SQL, QuickBooks, SharePoint, and Web-Services applications.
• Check with your TrueContext representative for the latest list of available application connectors.