Mobile Help Desk

Vaultus™ dramatically improves Help Desk efficiency and productivity, by giving technicians the ability to instantly access their help desk application and tickets from the field. With Vautlus™, technicians can use their mobile device to view any ticket in the system, and open, close, edit, escalate or take any other action that they would normally take on a PC, right from the field.

Vaultus™ allows IT departments to better utilize their resources, minimize “free” tickets, and eliminate the unproductive travel time associated with most technical support.  As a result, Vautlus™ Help Desk customers are typically able to increase support capacity by 20%, better serve their customers, and meet or beat SLA goals.

Vaultus™ works with any help desk application, including legacy and custom built applications. We also offer pre-packaged solutions for many of the industries leading help desk and change management applications- such as Remedy, Peregrine and Heat - which can be mobilized in as little as two wee™ks.